Privacy Policy
How PrimeCut Grounds collects, uses, protects, and shares information.
Effective date: August 6, 2026
Website publication draft. Have qualified counsel review before launch and whenever business practices or applicable law change.
PrimeCut Grounds ("PrimeCut Grounds," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, communicate with us, or use our services. By using the website or providing information to us, you acknowledge the practices described below.
Table of Contents
1. Information We Collect
Information You Provide
We may collect information you choose to provide, including:
- Name, email address, telephone number, mailing or service address, and preferred contact method.
- Property type, service interests, property details, photos, messages, quote-request information, and other information needed to evaluate or perform requested services.
- Billing, transaction, and account information. Payment card information may be processed directly by a third-party payment processor and may not be stored by us.
- Communications you send to us, including emails, calls, text messages, form submissions, feedback, and customer-service records.
- Marketing and communication preferences, including records of consent and opt-out requests.
Information Collected Automatically
When you use the website, we and our service providers may automatically collect device and usage information, such as IP address, browser type, device identifiers, operating system, referring pages, pages viewed, approximate location derived from IP address, dates and times of visits, and interactions with the website. We may use cookies, pixels, tags, local storage, analytics tools, and similar technologies for these purposes.
Information From Other Sources
We may receive information from referral partners, advertising platforms, social networks, public sources, service providers, property representatives, or others who are authorized to provide it. We may combine that information with information collected directly from you.
2. How We Use Information
We may use information to:
- Respond to inquiries, prepare estimates, schedule work, provide services, and communicate about a property or service request.
- Operate, maintain, personalize, secure, and improve the website, services, and customer experience.
- Process payments, maintain business records, administer accounts, and fulfill contractual obligations.
- Send administrative, transactional, customer-service, appointment, scheduling, weather-related, service-update, and account messages.
- Send marketing or promotional communications when permitted by law and consistent with your choices.
- Measure advertising and website performance, understand demand, and improve marketing.
- Detect, investigate, and prevent fraud, misuse, security incidents, legal violations, and threats to people and property.
- Comply with law, enforce agreements, resolve disputes, and protect our rights and the rights of others.
3. Email and Text Messaging
If you provide your email address or mobile telephone number, we may use it to respond to your request and, when permitted by law, send service-related or marketing communications. Message types may include quote follow-up, appointment or scheduling information, service updates, weather-related notices, account information, customer-care messages, review requests, and occasional promotions.
SMS consent is optional and is not a condition of purchasing goods or services. The number and frequency of messages may vary based on your interactions and services. Message and data rates may apply. Reply STOP to a text message to opt out of further text messages from that program. Reply HELP for help. We may send one non-promotional message confirming an opt-out request. You may also contact us using the information in Section 13. Email recipients may use the unsubscribe link in a marketing email or contact us to change preferences. Transactional or service-related communications may continue when necessary to complete a requested service or administer an existing relationship, as permitted by law.
We will honor opt-out and consent-revocation requests as required by applicable law. Because text-message delivery depends on mobile carriers and other providers, delivery is not guaranteed.
4. Mobile Information and SMS Opt-In Data
We do not sell or share mobile telephone numbers, SMS opt-in data, or text-message consent with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to vendors and service providers that help us deliver messages or operate our business, but only for those operational purposes and subject to appropriate restrictions. Text-message originator opt-in data and consent will not be shared with third parties for unrelated marketing.
5. How We Disclose Information
We may disclose information in the following circumstances:
- Service providers. To hosting, analytics, customer-management, communications, payment, scheduling, advertising, security, professional-advisory, and other vendors that process information for us.
- Business operations and transactions. In connection with financing, insurance, audits, a merger, acquisition, sale of assets, reorganization, or similar transaction, subject to applicable law.
- Legal and safety purposes. When we reasonably believe disclosure is necessary to comply with law or legal process; enforce an agreement; investigate fraud or security issues; or protect rights, property, safety, and the integrity of our services.
- At your direction. With property owners, managers, contractors, referral sources, or others when you ask us to do so or when reasonably necessary to fulfill your request.
- Aggregated or de-identified information. We may use or disclose information that cannot reasonably identify you.
We do not sell personal information for money. Our use of analytics and advertising technologies may be treated as "sharing," "targeted advertising," or a similar concept under certain state privacy laws. Where required, we will provide applicable choices.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and tax records, document consent, resolve disputes, enforce agreements, and satisfy legal, accounting, insurance, and security obligations. Retention periods vary according to the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission, storage system, or security measure is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.
9. Your Choices and Privacy Rights
You may ask to access, correct, or delete certain personal information, or to change communication preferences. Depending on where you live and subject to legal exceptions, you may have additional rights, such as the right to obtain a copy of information, limit certain processing, opt out of targeted advertising or certain sharing, or appeal a denied request. To submit a request, contact us using Section 13. We may need to verify your identity and authority before acting. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising an applicable privacy right.
10. Children's Privacy
The website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.
11. Third-Party Websites and Services
The website may link to third-party websites, platforms, maps, payment processors, social networks, or services. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy or security practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted with a new effective date. Material changes may also be communicated by other reasonable means when required by law. Your continued use of the website after an update means you acknowledge the revised Policy, to the extent permitted by law.
13. Contact Us
Questions, privacy requests, or communication-preference requests may be directed to:
Questions About Your Privacy?
We are happy to answer any questions about how we handle your information. Reach out anytime.